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Customer Service Guarantee
1. Technology is ever changing> We promise to provide up-to-date information and best practices regarding your PPC or SEO account. The SEM team has weekly tutorials so we can teach each other new tactics and strategies that will only help improve your accounts performance. This is in addition to reading multiple SEO and PPC blogs to further our knowledge of the subject.
2. Communication is key> We promise to never leave you hanging around waiting for a phone call or email. For most requests, we respond the same business day and in all cases, in no more than 24 hours. We understand you have questions and want to answer them. If one of our consultants is out of the office or on vacation, we will be sure to put you and your account in the hands of another consultant that can do the job just as well.
3. We don’t “Set it and forget it” > We will never just leave your account running for days or even weeks at a time! Some PPC company’s goal is to get as many clients as possible and maintain the same level of traffic and leads month over month. It is our goal here at Hanapin to increase your traffic and leads month to month. So letting your account run on auto pilot isn’t in our list of services.
4. Follow best practices > As we mentioned before, we promise to keep your accounts updated as technology is updated and follow all industry best practices. This means no black hat SEO and we would never do anything to jeopardize your account or website in any way. We are always testing and will provide you with the information you need in order to get the best possible performance.
5. No bull > Hanapin employees will recognize that not all things go according to plan. Therefore we promise to be up front and honest about any fluctuations going on with your account, whether good or bad. We promise to let you know what’s going on and how we plan to fix any issues immediately.